Shopkeeper Says “NO REFUND”? Know Your Consumer Rights! ⚖️
About this short
Shopkeeper says “Goods Once Sold Will Not Be Returned” — but does that end your legal rights?
Under the Consumer Protection Act, 2019, a consumer may have legal remedies where goods are defective, misrepresented, deficient, or otherwise covered by consumer law.
Section 39 empowers the Consumer Commission, in appropriate cases, to order remedies such as:
✅ Removal of defect
✅ Replacement of goods
✅ Refund of price
✅ Compensation
But remember: if the product is perfectly fine and you simply change your mind, a refund is not automatically a legal right in every case.
This short reel explains the important difference between:
Defective Product vs Change of Mind
⚖️ Consumer Protection Act, 2019
📌 Section 39
🇮🇳 Indian Consumer Law
Presented by: PEARL INSTITUTE BATALA
Institute Head: Mrs Sonika Malhotra
🌐 www.PEARLINSTITUTE.in
📞 7814976999
For educational and legal-awareness purposes only.
